Course Catalog

CPDT Course Catalog

Types of courses
			Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.

			Online Training	Online classes can be viewed online at any time from any place with an Internet connection.

			Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

	Advanced Customer Service 3 Hours	Register
	In Customer Service Fundamentals, you learned how to tune your customer service instrument to lead the symphony of customer service. During this advanced seminar we will continue tuning up our instrument and learn problem- solving and communication strategies that work! NOTE: Customer Service Fundamentals is NOT a prerequisite for this class, but compliments the material. In this seminar you will learn how to: Deal with difficult customers. Understand and diffuse customer emotions. Make the problem better - or worse! Creatively solve problems. Keep loyal customers.
	Audience: A&P, Faculty, USPS, OPS, Student OPS