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Make sure your message is heard! The messages you communicate to a customer, peer, supervisor, or subordinate are more than just words. How something is expressed may carry more significance and weight than the words themselves. Non-verbal communication consists of all the messages, other than words, that are used in communication. These include intonation, tone of voice, vocally produced noises, body posture, body gestures, facial expressions, and pauses. In this seminar, you will learn how to effectively use business appropriate non-verbal communication to get your message across. |
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