1 UNF Dr, J.J. Daniel Hall
Building 1, Room 1301Jacksonville, FL 32224Phone: (904) 620-1707Fax: (904) 620-1711E-mail: firstname.lastname@example.org
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Learn on-the-job peacekeeping skills that will help you prevent blowups, mediate disputes and foster teamwork. You will learn how to defuse conflicts involving negative or hostile internal or external customers. You can turn complaints into opportunities to create satisfied customers: It's a matter of learning what works. Although situations vary, the way you communicate often plays a large role in whether you succeed in meeting the customers' expectations. Learn to identify what the customer really needs from you to ensure satisfaction. By focusing on the process rather than simply the task, you can impress both internal and external customers with your ability to:
Designed for everyone who deals with people daily, the skills learned in this course will provide you with the tools that will work with your external clients and customers, as well as with co-workers and staff.
Customer Service. We’ve all been through this type of training in the past. The customer is always right, smile into the phone, show concern for the customer’s situation, etc. While this is the standard in the retail environment, the world of higher education is different and may require a fresher approach. In this session, we will look at the concept of customer service in a new light – the customer experience. We will discuss how the customer experience directly impacts five areas within the University environment and how to best manage the experience to achieve a positive outcome.
This interactive workshop provides an opportunity to assess your satisfaction with your own job performance and identify areas in which your self-confidence may be as healthy as you would like it to be. Participants will learn about the connections between the level of our self-esteem and the ability to remain persistent and self-motivated to achieve our professional goals.Learning objectives covered in the workshop include:
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