Course Catalog


     CPDT Course Catalog

 



  


 

Types of courses
 

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   Instructor-Led Training  The instructor-led training schedule is published every semester and can be viewed here.  
         
 

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   Online Training  Online classes can be viewed online at any time from any place with an Internet connection.
         
  icon pdf    Supplemental Materials  Supplemental materials are provided in .pdf format if they are available.

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Supervisory

Courses Offered

  • Coaching for Improved Performance
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  • Creating, Building and Managing Teams
  • Getting What You Want Through Time Management and the Art of Delegation
  • Hiring Smart: The Behavioral Interview
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  • Introduction to Supervision
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  • Keys to Supervision - Beyond the Basics
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  • Leadership at the Movies
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  • Leadership Based on Good to Great
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  • Management Matters
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  • Negotiating Conflict
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  • Performance Management
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  • Substance Abuse for Supervisors
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  • Motivating Employees
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  • Coaching Your Employees for Success
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  • A Survival Guide to Interviewing
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    Course Descriptions

    A Survival Guide to Interviewing
    2 Hours    		 Register
    Ughhhh, interviews… We all think we are great interviewers, but are we really?  In this session, we will break down the interview process so we can become more confident, consistent interviewers.  We will discuss the different types of interview questions, the ones you can and can’t ask, setting the right tone, and getting what you want out of the interview.  In addition, there will be “live” demonstrations of some common, yet interesting, interview situations.  This session is designed for supervisors and above and anyone that conducts interviews.  
    Audience: A&P, supervisors and above

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    Coaching for Improved Performance
    3 Hours    		 Register
    This workshop is designed for managers and other supervisory employees who coach employees and conduct performance reviews. The goal of this session is to make participants aware of the important leadership opportunity they have at each step of the performance cycle. This course takes you through the process of writing SMART objectives, developing active listening skills, understanding the skills and behaviors associated with coaching employees, developing skills in giving feedback, and conducting an effective appraisal discussion.
    Audience: Anyone with supervisory responsibility.

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    Coaching Your Employees for Success
    3 Hours    		 Register

    Why don’t employees do what they are supposed to do?  Why aren’t my employees getting the right results?  How can I get my employees to work smarter?  This seminar with help you find the answers to these questions and help you coach your employees to be successful.

    This course will teach you how to:

    • Determine why your employees aren’t doing what they are supposed to do and what you can to do to help them
    • Recognize coaching opportunities
    • Coach your employees to improve their performance
    • Gain commitment from your employees
    • Acknowledge your employees’ successes
    Audience: Anyone with supervisory responsibility.

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    Creating, Building and Managing Teams
    3 Hours    		 Register

    We often find ourselves in situations where the team process it the only way to accomplish a goal. This training focuses on strategies to create an atmosphere conducive to building and managing a team that will produce positive outcomes.

     

    • Give several illustrations of how a team's potential is greater than the sum of its parts.
    • Describe how Objectives, Diversity, Support and Recognition contribute to team success.
    • Describe insights into the roles and contributions of others on the team.
    • Explain how small successes can empower team members.
    • Describe how empowerment can contribute to meeting department and team goals.
    • Effective ways to deal with team problems.
    Audience: Anyone with supervisory responsibility.

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    Getting What You Want Through Time Management and the Art of Delegation
    3 Hours    		 Register
    Time in any given day is one of the few things that is given to us equally. Yet it feels totally different when we are using time in a way we choose for ourselves than it feels when our time seems to loom out of control. We will explore our attitudes toward time, identify personal procrastination patterns and learn to plan time by setting priorities and developing action plans. Managing has been defined as getting others to do what needs to be done. You will assess your current responsibility delegation skills and learn eight important ingredients of effective delegation. Practicing effective delegation will give you more time to use in a way you choose for yourself.
    Audience: Anyone with supervisory responsibility.

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    Hiring Smart: The Behavioral Interview
    3 Hours    		 Register

    Selecting a new team member is a major investment for your organization. What you want in a quality employee selection process is one that validly predicts applicants' job performance, that gives every candidate a fair chance of being selected, and in which the people involved feel the process was worthwhile. In this workshop, participants will learn:

    • what type of information to collect
    • how to conduct a behavioral interview
    • legal considerations in selection

    They will practice interviewing a candidate using an Interviewer Guide which has been developed for UNF.
    Audience: Anyone with supervisory responsibility.

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    Introduction to Supervision
    3 Hours    		 Register

     The path to becoming an effective supervisor begins with an awareness of the difference between being responsible for one's own performance and being responsible for the coordinated work of others. Upon completion of this interactive workshop, participants will be able to:

     

    • Identify specific behaviors that our own most effective supervisors have modeled
    • Balance the importance of task and process in developing leadership skills
    • Create a positive, supportive work environment that engenders trust
    • Understand the challenges of supervising one's former peers
    • Keep in mind the four basic leadership styles/techniques, each of which work in specific, frequently encountered situations
    • Use delegation as a way to develop subordinates and create time to perform supervisory functions
    Audience: Anyone with supervisory responsibility.

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    Keys to Supervision - Beyond the Basics
    3 Hours    		 Register

    This interactive workshop is designed as a follow-up to "Introduction to Supervision." It is also an opportunity for experienced supervisors to gain new insights into maintaining an environment in which tasks are accomplished and employees feel valued and encouraged.

    Upon completion of the workshop, participants will understand:

     

    • Strategies for prioritizing duties and managing time effectively
    • How to make expectations and limits of authority clear when using levels of delegation
    • How to recognize stress-related behaviors and coach/counsel employees during difficult times
    • The importance of building trust through communication with management, subordinates, and peers
    • How to give constructive feedback and maximize results
    Audience: Anyone with supervisory responsibility.

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    Leadership at the Movies
    3 Hours    		 Register
    Film - and the energetic discussion it stimulates - provides powerful insights. During this workshop we will observe and discuss short scenes about leadership from great feature films. These "leadership moments of truth" illustrate what leaders do. Each scene encourages you to get into "the act", helping you to see yourself playing the lead role and gaining leadership insights in the process.
    Audience: Anyone with supervisory responsibility.

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    Leadership Based on Good to Great
    3 Hours    		 Register

    Discover how good organizations become great organizations. This leadership development program is based on the best-selling books Good to Great: Why Some Companies Make the Leap... and Others Don't and Good to Great and the Social Sectors: A Monograph to Accompany Good to Great by Jim Collins. In this workshop you will explore how the Good to Great principles "develop a sustainable resource engine to deliver superior performance relative to [your] mission."

    The Keys to How Good Organizations Become Great Organizations:

    1. Defining "Great" - Calibrating Success without Business Metrics
    2. Level 5 Leadership - Getting Things Done within a Diffuse Power Structure
    3. First Who - Getting the Right People on the Bus, within Social Sector Constraints
    4. The Hedgehog Concept - Rethinking the Economic Engine without a Profit Motive
    5. Turning the Flywheel - Building Momentum by Building the Brand
    Audience: Anyone with supervisory responsibility.

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    Management Matters
    1.5 Hours    		 Register
    This training has been designed for managers and other supervisory employees. The goal is for participants to become familiar with the ways that Human Resources/Employee and Labor Relations can assist them with a variety of employee-related issues. Topics discussed include: performance management, effective coaching and feedback, the performance appraisal process, the progressive discipline process, and the University's awards program.
    Audience: Anyone with supervisory responsibility.

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    Motivating Employees
    1.5 Hours    		 Register

    An organization is not truly successful until the employees are positively motivated to be productive, highly successful individuals. Motivating employees to meet the organization’s productivity standards can often be a challenging task. Being that every person is different, one person may be motivated in a way totally different from another person.

     

    Learning objectives:

    • Discuss types of motivation, motivational theory, and motivational techniques for managers
    • Learn how to meet basic employee needs 
    • Develop a plan of action
    Audience: Anyone with supervisory responsibility.

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    Negotiating Conflict
    3 Hours    		 Register
    Organizations today are focused on results and finding better solutions faster. To get our best performance, we must be able to effectively resolve issues, settle differences, and implement solutions on every level. The Thomas- Kilmann Conflict Mode Instrument (TKI) provides individuals with a means of discovering how their conflict styles affect performance. We all use a range of styles in handling conflict that are based on our skills and on the demands of the situation. By understanding and expanding these styles, we can improve the way we accomplish goals individually and within work groups. Participants are introduced to five basic conflict handling modes. They learn how and when each mode is typically most appropriate. We do not advocate any one mode over another. All modes are effective if applied to the appropriate situation and if used in a balanced way.

    In this workshop you will receive a personalized report showing how you use the five conflict handling modes: competing, avoiding, compromising, collaborating and accommodating. You will also have an opportunity to practice different modes.
    Audience: Anyone with supervisory responsibility.

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    Performance Management
    3 Hours    		 Register
    This workshop is designed for managers and other supervisory employees who conduct performance reviews. The goal is to make participants aware of the important leadership opportunity the performance cycle provides them. It takes them through the process of writing SMART objectives, developing active listening skills, understanding the skills and behaviors associated with coaching employees, developing skills in giving feedback, and conducting an effective appraisal discussion.
    Audience: Anyone with supervisory responsibility.

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    Substance Abuse for Supervisors
    1 Hour    		 Register
    Drug and Alcohol abuse continues to be a pervasive problem impacting both personal and professional lives. This workshop outlines strategies to help supervisors identify abuse and utilize EAP to address issues that may be impacting productivity.

    Learning Objectives: Understand the definition of substance abuse, understand the impact of abuse in the workplace, understand the pathway to addiction, review the types and most commonly abused drugs, recognize signs & symptoms of abuse, know how to conduct early interventions.
    Audience: Anyone with supervisory responsibility.

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