Course Catalog


     CPDT Course Catalog

 



  


 

Types of courses
 

icon instructor 

  Instructor-Led Training  The instructor-led training schedule is published every semester and can be viewed here.  
         
 

icon online 

  Online Training  Online classes can be viewed online at any time from any place with an Internet connection.
         
  icon pdf    Supplemental Materials  Supplemental materials are provided in .pdf format if they are available.

     Browse by Category      

 

Communication

Courses Offered

Course Descriptions

icon Instructor Becoming More Assertive
1 Hour
Register
Being assertive is the ability to confidently express one's thoughts, feelings and actions without negatively impacting others. Effective and productive interpersonal communication skills are essential in the development of assertive skills. This course outlines strategies for becoming assertive without being aggressive.

Learning Objectives: Understand the difference between assertive and aggressive behavior, understand the rules for valuing yourself and others, learn new skills for being assertive, learn how to say no without offending others, learn how to give and receive criticism.
Audience: A&P, Faculty, USPS, OPS, Student OPS

Return to Top



icon Instructor Building Effective Communication
1.5 Hours
Register
Effective communication is essential not only for our professional life, but our personal life as well. This is an interactive seminar focusing on non-verbal communication, active listening, and barriers to effective communication.

Learning Objectives: Learn Common Styles of Communication, Identify Barriers to Effective Communication, Discuss Tips and Strategies for Listening and Responding, Understand How to Enhance Communication Skill
Audience: A&P, Faculty, USPS, OPS, Student OPS

Return to Top



icon Instructor Communication Essentials
1 Hour
Register
Effective communication is essential not only for our professional life, but our personal life as well. This is an interactive seminar focusing on non- verbal communication, active listening, and other barriers to effective communication.

Learning Objectives: Learn common styles of communication, identify barriers to effective communication, discuss tips and strategies for listening and responding, understand how to enhance communication skills.
Audience: A&P, Faculty, USPS, OPS, Student OPS

Return to Top



icon Instructor Conflict Resolution
1 Hour
Register
Many organizations and their employees experience some type of conflict either at home or at work. It presents problems for many people, and the resulting stress often spills over into their lives inside and outside of work.

Learning Objectives: Explore conflicts focusing on where conflicts arise and how we typically deal with them.  Learn new ways to resolve conflicts more productively and learn ways to prevent conflicts from happening in the first place.
Audience: A&P, Faculty, USPS, OPS, Student OPS

Return to Top



icon Instructor Dealing with Difficult People
1 Hour
Register

Difficulty or conflict is a reality at work and at home. The key is having the ability to handle it in a manner that does not detract your attention from more important issues. 

 

Learning Objectives: Understand diversity of people and their behavior, learn how out perception impacts dealing with a difficult person, learn some tips and techniques for dealing with people who are difficult or different.

Return to Top



icon Instructor Effective Business Writing
3 Hours
Register

Even the best communicators can use a brush-up on stylistic and grammatical guidelines. Fine-tune your knowledge of standard business English; learn key strategies to effectively communicate with clarity, conciseness and professionalism, and reduce embarrassing errors and miscommunications as you master the art of simplicity in this interactive workshop.

Practice exercises will help you to:

  • Construct sentences of appropriate length and clarity
  • Avoid common grammatical, usage and stylistic errors
  • Eliminate excess verbiage, awkward phrasing, and redundancies
  • Learn techniques for proofing, editing, and checking for tone
  • Use punctuation marks accurately every time
Audience: A&P, Faculty, USPS, OPS, Student OPS

Return to Top



icon Instructor Effective Workplace Communication
3 Hours
Register

Studies indicate that, even among professional communicators, many conversations and emails are necessary to avoid and/or correct miscommunications. This workshop provides participants with tools to minimize the time we spend in ineffective conversations, emails and reports.

Attendees will learn to:

  • Identify our basic communication styles and those of colleagues and customers
  • Recognize the perceptions and filters we use that cloud or bias communication
  • Prevent emotions from causing lapses in professional interactions
  • Understand the importance in active listening techniques in conversation
  • Respond assertively without retreating into passivity or escalating conflict
Audience: A&P, Faculty, USPS, OPS, Student OPS

Return to Top



icon Instructor Improving my Coaching Style for Long Term Success
3 Hours
Register
As a leader, your role is to help your staff be successful. Coaching is one tool that leaders can use to drive performance, by using positive feedback to reinforce appropriate behaviors and constructive feedback to identify opportunities for improvement. In this class, individuals will identify common coaching challenges and learn how to give both positive and constructive feedback to coach team members towards success by practicing the situation-behavior-impact-expectations model.  

Return to Top



icon Instructor MBTI Workshop Series – Type & Careers
3 Hours
Register
Choosing the right job or career often starts with answering the questions, “What do I want to do?” and “How do I get there from here?”  While there are many factors and variables to consider when making career decisions, understanding the characteristics and strengths of your MBTI type preference can help answer some questions for setting long-term career goals.  In this session we will explore how aspects of your MBTI type preference can assist in either finding the right career for you or increasing the satisfaction with your current one.
Audience: A&P, OPS, Support
Prerequisites: Must know your four letter MBTI type.

Return to Top



icon Instructor MBTI Workshop Series – Type & Communication
3 Hours
Register
Why don’t they understand me?  Why don’t they get it?  Sound familiar?  Communication is a key component to an office running smoothly, yet can sometimes be the most frustrating to get right.  While a simple solution to this problem often eludes us, understanding how different MBTI type preferences view communication can help us improve our ability to communicate with others.  In this fun and interactive session, we will discuss how type preference impacts communication and some tips for how different “types” can more effectively communicate.  
Audience: Open to anyone who knows their four letter MBTI type preference.  A&P, OPS, Support.

Return to Top



icon Instructor MBTI Workshop Series – What’s My Type – Part III
Level 3 Advanced - 3 Hours
Register

 Which House of Hogwarts would you be sorted into?  Are you an Artisan, Guardian, Idealist or Rational?  Did you know that the lay-out of Disney World actually appeals to different type preferences?  These questions and others will be answered in this third part of the MBTI Workshop Series.  In this session, we will look at type preference as characterized by Temperaments.  This fun and educational session offers a more simplistic approach to understanding type preference and how it can be seen in everyday life.  Type preference and their impact on career choices will also be covered as an added bonus.

 

This session is designed for individuals who have already completed the first two parts of the MBTI Workshop Series OR have completed a similar course in the past and know their MBTI type preference.

 

Audience: A&P, Faculty, USPS, OPS, and Student OPS
Prerequisites: Participants must have completed a MBTI survey in the past and know their MBTI type preference.

Return to Top



icon Instructor MBTI Workshop Series - What's My Type?
2.5 Hours
Register

Do you gravitate towards certain people or tasks, find interest in certain jobs or activities but just can't put your finger on why?  In this introductory session of a multi-part workshop series, you will learn how the use of the Myers-Briggs Type Indicator© (MBTI) can help you answer these questions and open the door for an increased self-understanding of what makes you tick, and you might just have a little fun along the way.

 

*Future sessions will take these concepts and apply them to other aspects of your professional and personal life including communication, ethics, time management, stress management, and learning styles, just to name a few.  This session is designed for individuals who have never taken the MBTI assessment or for ones that have taken it in the past and are either not sure of their type preference or would like to take it again for a refresher.

Audience: A&P, Faculty, USPS, OPS, Student OPS
Prerequisites: The completion of the MBTI assessment approximately one week prior to taking the class.  Please see Kelly Harrison in CPDT for the assessment and any additional information regarding the workshop.

Return to Top



icon Instructor MBTI Workshop Series - What's My Type? Part II
3 Hours
Register
Ok, so now you know what those four little letters mean with regards to your MBTI type preference, but what do they really mean when combined and how does that impact your everyday interactions with people? This workshop is the next step in your journey of self-actualization as you will be placed in “type-alike” groups to participate in activities meant to illustrate the differences between type preferences in a fun and engaging atmosphere.

This session is designed for individuals who have already completed the first part of the MBTI Workshop Series OR have completed a similar course in the past and know their MBTI type preference (this is essential to the session).
Audience: A&P, Faculty, USPS, OPS, Student OPS
Prerequisites: Participants must have completed a MBTI survey in the past and know their MBTI type preference.

Return to Top



icon Instructor Powerful Presentations: Public Speaking that Connects
3 Hours
Register

This interactive workshop is appropriate for presenters, speakers, and trainers who wish to learn and/or review techniques for giving talks that establish rapport with the audience and effectively communicate information in an engaging, professional manner. Topics covered include:

  • Self-Evaluation: four stages of speaker readiness
  • Dealing with anxiety through preparation and stress management
  • Knowing your audience: assessing needs, values, and restraints
  • Image components: effective speaker behaviors
  • Optimal use of audio-visuals - general tips for placement
  • Verbal, Vocal, and Visual aspects of speaker presence
  • Dealing with questions from an audience
Audience: A&P, Faculty, USPS, OPS, Student OPS

Return to Top



icon Instructor Problem Solving - Left Brain, Right Brain
3 Hours
Register
Often times the most difficult part about solving problems is identifying the problem. This class examines ways to identify problems and provides methods to solve problems. Individuals are encouraged to use both logical and creative problem solving techniques. Activities focus on when and how to use different methods.

Return to Top



icon online Telephone Best Practices
Online
Start Tutorial
Audience:

A&P, Faculty, USPS, OPS, Student OPS

Prerequisites:

Basic keyboard and mouse skills and familiarity with the Internet.

Return to Top