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Effective communication skills are critical for gaining recognition in the workplace, building strong work relationships, and achieving a high level of success. This session will provide you with practical strategies that can be adapted to a variety of situations in the workplace to inform and influence others. Learn How-to:
You Will Benefit By:
Who Should Attend:Those who want to build the communication skills that encourage dialogue throughout the organization and among different departments and levels.
Whether we are facing long-standing problems or new, unexpected ones, we can sometimes benefit from combining a practical, analytical approach with the use of a whole-brain, creative lens through which to view the situation and the circumstances surrounding it.It often helps to look at a situation using a variety of problem-solving tools, whether you are dealing with an emerging crisis or considering long-term process improvements. In this highly interactive session, which includes small group practice exercises, you will learn:
Good intentions are not enough to solve significant business and strategic problems. Wanting to solve a problem must be combined with specific skills for analysis and a confidence to know when to take action. In this session you will learn a common-sense approach to solving problems that will help you see things from a different angle whether you are dealing with an urgent crisis situation or considering long-term process improvements. In this session, you will learn:
Whether we are dealing with an underperforming employee, negotiating with a difficult client, or simply saying "no", we attempt or avoid difficult conversations every day. This workshop walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. The approach is based on 15 years of research at the Harvard Negotiation Project.
You'll learn how to:
Even the best communicators can use a brush-up on stylistic and grammatical guidelines. Fine-tune your knowledge of standard business English; learn key strategies to effectively communicate with clarity, conciseness and professionalism, and reduce embarrassing errors and miscommunications as you master the art of simplicity in this interactive workshop.Practice exercises will help you to:
Studies indicate that, even among professional communicators, many conversations and emails are necessary to avoid and/or correct miscommunications. This workshop provides participants with tools to minimize the time we spend in ineffective conversations, emails and reports.Attendees will learn to:
Email allows us to work more productively by providing an effective and quick way to communicate, but email also creates a constant source of interruption and distraction, often with useless or non-critical pieces of information. The key to getting the most from email is to develop a system that helps you stay on top of tasks properly and also filters out the non-important items that may provide frequent distractions.Learn How-to:
Who Should Attend:Email users who want to dramatically boost email quality while cutting their email processing time by 20%.
Covers common barriers to meeting effectiveness, as well as guidelines to maximizing five stages of the meeting process:
Good intentions are not enough to solve significant and business and strategic problems. Wanting to solve a problem must be combined with specific skills for analysis and a confidence to know when to take action. This common-sense approach to solving problems will help you see things from a different angle whether you are dealing with an urgent crisis situation or considering long-term process improvements. Hands-on demonstrations of techniques will help you clarify problems, identify causes, generate solutions, and make decisions.You will learn:
hich House of Hogwarts would you be sorted into? Are you an Artisan, Guardian, Idealist or Rational? Did you know that the lay-out of Disney World actually appeals to different type preferences? These questions and others will be answered in this third part of the MBTI Workshop Series. In this session, we will look at type preference as characterized by Temperaments. This fun and educational session offers a more simplistic approach to understanding type preference and how it can be seen in everyday life. Type preference and their impact on career choices will also be covered as an added bonus.
This session is designed for individuals who have already completed the first two parts of the MBTI Workshop Series OR have completed a similar course in the past and know their MBTI type preference.
Do you gravitate towards certain people or tasks, find interest in certain jobs or activities but just can't put your finger on why? In this introductory session of a multi-part workshop series, you will learn how the use of the Myers-Briggs Type Indicator© (MBTI) can help you answer these questions and open the door for an increased self-understanding of what makes you tick, and you might just have a little fun along the way.
*Future sessions will take these concepts and apply them to other aspects of your professional and personal life including communication, ethics, time management, stress management, and learning styles, just to name a few. This session is designed for individuals who have never taken the MBTI assessment or for ones that have taken it in the past and are either not sure of their type preference or would like to take it again for a refresher.
Gain confidence in participating in or leading meetings and learn how to strengthen your presentation style.
This interactive workshop is appropriate for presenters, speakers, and trainers who wish to learn and/or review techniques for giving talks that establish rapport with the audience and effectively communicate information in an engaging, professional manner. Topics covered include:
More and more associates, managers and executives are expected to deliver presentations. And in order to advance in your organization, speaking and presenting is a must. In this course, you will learn the "insider" tricks-of-the-trade necessary to make winning presentations! Whether you have a fear of speaking in public or you just want to fine-tune your presentation skills…this class is for you!
This interactive workshop will provide participants with valuable tips on how to:
Often times the most difficult part about solving problems is identifying the problem. This class examines ways to identify problems and provides methods to solve problems. Individuals are encouraged to use both logical and creative problem solving techniques. Activities focus on when and how to use different methods.
Learn how to enhance your social media on Facebook and twitter. Get your message out for free by texting students. Come up with creative advertising ideas to increase your attendance and lower your cost per student without needing an increased budget! Learning Outcomes:
In today’s workplace environment, productive collaboration calls for employees to excel in communicating, planning, organizing, negotiating, and participating in decision making with their peers and their bosses. This seminar will provide strategic skills for employees at all stages of their careers in successfully partnering with their bosses. After participating in this seminar, you will be better equipped to support your organization’s/boss’s goals, adapt to various communication styles to successfully influence and work with your boss and others, establish trust, credibility, and authority.
What You Will Cover
How You Will benefit
Those who have a direct report and senior manager who want to enhance their communication and work processes with their employees.
A&P, Faculty, USPS, OPS, Student OPS
Basic keyboard and mouse skills and familiarity with the Internet.
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