Course Catalog

CPDT Course Catalog

Types of courses
			Instructor-Led Training	The instructor-led training schedule is published every semester and can be viewed here.

			Online Training	Online classes can be viewed online at any time from any place with an Internet connection.

			Supplemental Materials	Supplemental materials are provided in .pdf format if they are available.

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Please note: Not every course is offered each semester.

If you have a training need that is not filled by the current course schedule, please refer to SkillSoft Online Learning to search an extensive catalog of online technical and soft skills courses. You can also e-mail training@unf.edu to request that CPDT customize training for you or your department.

Eligibility Information

Classes offered through CPDT are restricted to faculty, staff and administration of the University of North Florida. Regular OPS and student assistants may also attend training classes.

Obtaining Approval

Any customer using the online registration system assumes the responsibility of communicating and obtaining approval from his/her supervisor prior to registering for training.

View All Courses

	A Survival Guide to Interviewing	2 Hours
	Accepting Credit Card Payments: Payment Card Industry Data Security Standards Compliance - Level 1 Beginning	1 Hour
	Access 2010 - Level 1 Beginning	4 Hours
	Access 2010 - Level 2 Intermediate	4 Hours
	Access 2010 - Level 3 Advanced	4 Hours
	Access 2010 - Level 4 Special Topics	4 Hours
	Adobe Acrobat Basics - Level 1 Beginning	Hours
	Adobe Acrobat Collaboration - Level 2 Intermediate	3 Hours
	Adobe Acrobat Forms - Level 3 Advanced	3 Hours
	Adobe Acrobat Training	4 Hours
	Advanced Customer Service	3 Hours
	Advanced Presentation Skills	3 Hours
	Anger Management	1 Hour
	Applying Emotional Intelligence (EI) at Work	3 Hours
	Awarding Scholarships for Student Travel	1.5 Hours
	Balancing Home and Career	1 Hour
	Basic Internet Native Banner Navigation	3 Hours
	Basic Internet Native Banner Navigation	Online
	Becoming an Influencer	3 Hours
	Becoming More Assertive	1 Hour
	Beyond Hello: Telephone Customer Service Skills	1 Hour
	Building An Effective Team	1 Hour
	Building Effective Communication	1.5 Hours
	Building Positive Self-Esteem	1 Hour
	Building Supervisor Training	Online
	Caring for the Caregiver	1 Hour
	Change Management Overview	1 Hour
	Civility in the Workplace	1.5 Hours
	Clery Act: Security on Campus and Crime Reporting	1 Hour
	Coaching Your Employees for Success	3 Hours
	Communicate What You Want Without Words (Nonverbal Business Communication)	3 Hours
	Communicating Up, Down, and Across the Organization	3 Hours
	Communication Essentials	1 Hour
	Conflict Resolution	1 Hour
	Coping with Change and a Reduction in Force	1.5 Hours
	Coping with the Storms Of Life	1 Hour
	Creating a Positive Attitude	1.5 Hours
	Creating a Requisition	3 Hours
	Creating and Managing Online Surveys - Level 1 Beginning	3 Hours
	Creating and Managing Online Surveys - Level 2 Intermediate	2 Hours
	Creating Healthy Lifestyles	1 Hour
	Creating Safe Spaces for LGBT Students, Faculty and Staff	3 Hours
	Creating Work and Life Balance	1.5 Hours
	Creating, Building and Managing Teams	3 Hours
	Creative Problem Solving Techniques	3 Hours
	Creative Problem Solving: Solving the REAL Problem	3 Hours
	Crisis Management Training	2.5 Hours
	Crossing The Line: The Business Impact of Sexual Harassment	3 Hours
	Cublicle Combat: Bullying in the Workplace	1.5 Hours
	Customer Service Fundamentals	3 Hours
	Dealing with Difficult Behaviors	1.5 Hours
	Dealing with Disruptive Behavior in the Educational Environment	1.5 Hours
	Depression in the Workplace	1 Hour
	Direct Pay & Electronic Invoice Approval	3 Hours
	Do More with Less Stress	1.5 Hours
	Dual career Couples	1 Hour
	Effective Business Writing	3 Hours
	Effective Parenting Techniques	1.5 Hours
	Effective Workplace Communication	3 Hours
	Effectively Communicating with Diverse Populations	3 Hours
	E-mail Best Practices	Online
	Email Efficiency and Etiquette	3 Hours
	Emotional Eating: Food and Mood	Hours
	Emotional Eating: Food and Mood	1.5 Hours
	Employee Self Service for Supervisors/Approvers	Online
	Employee Self Service Part 1	Online
	Employee Self Service Part 2	Online
	EOD In-Service Training for Resident Assistants	Hours
	Excel 2010 - Level 1 Beginning	7 Hours
	Excel 2010 - Level 2 Intermediate	7 Hours
	Excel 2010 - Level 3 Advanced/Special Topics	4 Hours
	Excellent Customer Service	3 Hours
	Export Control Training	2 Hours
	Facilitating Effective Meetings	3 Hours
	Faculty Issues Panel	Hours
	FAMIS Self Service Training	1 Hour
	FDN Scholarship Mgmt System: Fund Manager/Authorized Signer Training	1.5 Hours
	FDN Scholarship Mgmt System: Processor Training	3 Hours
	FDN Scholarship Mgmt System: Viewer Training	1 Hour
	FERPA and Other Data Security Issues	1.5 Hours
	Finance Self Service	3 Hours
	Financial Fitness: Controlling Your Debt	1 Hour
	Getting Organized	3 Hours
	Getting What You Want Through Time Management and the Art of Delegation	3 Hours
	Goal Setting	2.5 Hours
	Goal Setting and Success	3 Hours
	Golden Rules for Back to School	Hours
	Golf Cart Safety	Online
	Grant Proposal Development	Online
	How to Make the Most Out Of Your Work Day	3 Hours
	How to Manage Organizational Change	3 Hours
	Humor in the Workplace	1.5 Hours
	Humor in the Workplace	1.5 Hours
	Hurricane Preparedness	1.5 Hours
	Implications of Discrimination, Sexual Misconduct and Retaliation	Hours
	Improving my Coaching Style for Long Term Success	3 Hours
	Introduction to Qualtrics Research Suite (New Survey Tool)	2 Hours
	Introduction to Supervision	3 Hours
	ITS Online Billing Reporting	Online
	Junkyard Games	3 Hours
	Keys to Supervision - Beyond the Basics	3 Hours
	Leadership Based on Good to Great	3 Hours
	Leading a Multi-Generational Team	3 Hours
	Leading Extraordinary Customer Service	3 Hours
	Life Lessons from The Beatles	3.0 Hours
	Management Matters	1.5 Hours
	Management Skills for Administrative Assistants	3 Hours
	Managing a Multi-Generational Workforce	1 Hour
	Mastering Creative Problem Solving Techniques	3 Hours
	MBTI Workshop Series – Type & Careers	2.5 Hours
	MBTI Workshop Series – Type & Communication	2.5 Hours
	MBTI Workshop Series – What’s My Type – Part III - Level 3 Advanced	3 Hours
	MBTI Workshop Series - What's My Type?	3 Hours
	MBTI Workshop Series - What's My Type? Part II	3 Hours
	Mind Your Own Business: Rumors & Confidentiality in the Workplace	1 Hour
	Motivating Employees	1.5 Hours
	Partnering With Your Boss - Strategic Skills for Administrative Professionals	4 Hours
	P-Card Banner Polices & Procedures Training	Online
	P-Card Banner Training	3 Hours
	Performance Management	3 Hours
	Power Up Your Productivity Potential	2 Hours
	Powerful Presentation Skills	3 Hours
	Powerful Presentations: Public Speaking that Connects	3 Hours
	Preventing Medical Errors: Improving Your Healthcare	1.5 Hours
	Problem Solving: Left Brain, Right Brain - Level 1 Beginning	3 Hours
	Providing Exceptional Service to Angry or Difficult Customers	3 Hours
	Quality Customer Service	1 Hour
	Qualtirics Reporting Tools - Level 3 Advanced	1 Hour
	Ready. . . Set. . . GOAL! Goal Setting for Work & Life Balance	1.5 Hours
	Recognizing Workplace Harassment	2 Hours
	Redefining the Customer Experience	1.5 Hours
	Reducing Holiday Stress	1 Hour
	Reporting Requirements Regarding Vulnerable Persons on Campus	1.0 Hours
	Resolving Conflict through Positive Communication	3 Hours
	Safety in the Workplace	1.5 Hours
	Search and Screening Committee Training	1 Hour
	Self Esteem and Top Performance	3 Hours
	Self Service Budget Development	2 Hours
	SharePoint Essentials for End Users	1.5 Hours
	Social Media and Marketing: Connecting Students to Your Events for Little Cost	1.5 Hours
	Social Media for Business - Higher Education Professionals	3 Hours
	Staying Energized and Avoiding Burnout	1.5 Hours
	Staying Tough in Tough Times	1.5 Hours
	Strategic Planning – A Method to the Madness	3 Hours
	Strategic Skills for Partnering with Your Boss	3 Hours
	Stress Management	1 Hour
	Stress Relaxation Techniques	1 Hour
	Substance Abuse for Employees	1 Hour
	Substance Abuse for Supervisors	1 Hour
	Tall Ships Simulation: Building Effective Teams	3 Hours
	Telephone Best Practices	Online
	The Challenge of Religious Diversity at UNF	2.0 Hours
	The Five Functions of a Team - Level 1 Beginning	4 Hours
	The Five Functions of a Team - Level 2 Intermediate	4 Hours
	The Sandwich Generation	1 Hour
	The Ugly Truth	3 Hours
	The Value Of Exercise	1.5 Hours
	The Value of Friends at Work	1.5 Hours
	The Work Environment Balancing Act: Handling Equal Opportunity, Sexual Misconduct and Retaliation Concerns	1.5 Hours
	Thinking Inside the Box: How to Focus to Get the Job Done	3 Hours
	Thriving Amidst Change	3 Hours
	Time Management	1 Hour
	Travel and Expense Training for Delegates	3 Hours
	Travel and Expense Training for Travelers and Approvers HANDS-ON	1 Hour
	Travel, Data Security and Export Control Workshop	3 Hours
	TRUST - The One Thing That Changes Everything	2.5 Hours
	Understanding Domestic Violence	1.5 Hours
	Understanding Generations at Work	1 Hour
	UNF's Code of Conduct and Ethics	1 Hour
	University Domestic Travel Training	3 Hours
	University International Travel Training	3 Hours
	Using OASys for Recruitment	1.5 Hours
	Using the New APC Workflow System - Authoring and Tracking Packages	2 Hours
	Valuing Differences: Personal Dimensions of Diversity	3 Hours
	What's New in Access 2010	1 Hour
	What's New in Outlook and PowerPoint 2010	2 Hours
	What's New in Windows 7	1 Hour
	What's New in Windows Vista	1.5 Hours
	What's New in Word and Excel 2010	2 Hours
	Women's Self Discovery	3 Hours
	Working Smarter, Not Harder	3 Hours
	Writing Better Emails	3 Hours
	Your Healthcare, Your Responsibility - Level 1 Beginning	1.5 Hours