Course Catalog

     CPDT Course Catalog




Types of courses

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  Instructor-Led Training  The instructor-led training schedule is published every semester and can be viewed here.  

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  Online Training  Online classes can be viewed online at any time from any place with an Internet connection.
  icon pdf    Supplemental Materials  Supplemental materials are provided in .pdf format if they are available.

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icon Instructor Beyond Hello: Telephone Customer Service Skills
1.5 Hours
Do the people who answer your phones listen well? Do they understand what makes the person on the other end of the telephone tick? 

Learning Objectives: Learn basics of customer service, how to project a polished phone image, how to take accurate and effective messages; and questioning techniques that get to the root of customer concerns.
Audience: A&P, Faculty, USPS, OPS, Student OPS

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