What you need to know about 100% e-ticketing

BCD Travel has provided the following information regarding the International Air Transport Association (IATA) initiative to implement 100% e-ticketing worldwide, which goes into effect June 1, 2008.


What does it mean?

As of June 1, 2008, travel agencies in Bank Settlement Plan (BSP) markets will be unable to issue paper tickets for both traditional and online bookings.


This change does not apply to tickets issued in the United States, but most countries in EMEA, including the UK, will be impacted by the change.


Are there advantages to 100% e-ticketing?

  • Stress-free ticketing
  • No tickets to lose
  • No last minute queues for tickets on departure
  • More opportunity to save time using self-service kiosks


Are there potential concerns?

Under the paper ticket system, different carriers could still process and accommodate mutual passengers based on "interline" fares, which were issued on paper tickets. The 100% e-ticket initiative limits cooperation to those carriers with interline e-ticketing (IET) in place. When this system does not exist, separate tickets will have to be issued on the carriers involved.


If you are traveling on an itinerary that includes multiple carriers without e-ticket arrangements will encounter the following service interruptions:

  • Baggage may not be checked through to the final destination
  • En route changes may require purchase of a new ticket
  • More time will be required between connecting flights
  • Carriers will not provide compensation as a result of delays or cancellations that impact the traveler's ability to make his/her connection
  • As a result of the 100% e-ticketing initiative, you may also see a difference in the total cost of a trip - but it's hard to project whether that difference will be an increase or a decrease. The cost could go up or down depending a number of factors, including competition in different markets, whether multiple separate e-tickets must be issued, whether you opt to use low-cost carriers, and the reduction of interline agreements and through fares.


What will BCD Travel do to help?

When you call BCD Travel, we will make sure your booking takes into account the new limitations regarding paper tickets.


And to help ease your travel experience, every effort will be made by local operational teams to accommodate travelers on a single carrier, an airline alliance or carriers with joint interline e-ticketing from origin to destination.


In some cases we will issue an electronic voucher in order to facilitate cooperation between two carriers with no e-ticketing agreement. In this case, you will be advised by the agent and will need to have the ticket issued at the airport. We expect this to happen infrequently and will only be proposed when necessary to accommodate your routing and fare requirements.


Want more information?

If you have any questions or would like further information about the 100% e-ticketing initiative, please contact your BCD Travel office or booking team.


Telephone numbers (904) 470-1300 or (904)470-1316 or (800) 458-6958


You can also visit the IATA Web site.



Helpful terms


Partnership between airlines, usually resulting in seamless reservation and logistical processes, shared fares, interchangeable frequent flyer programs



Airline Reporting Corporation


Administers the travel agency program for the airline industry in the United States; approves all travel agency locations, provides them with tickets; and collects and distributes all air travel sales receipts to the airlines.



Bank Settlement Plan


System of settlement of travel agent's accounts with suppliers which takes place via a bank rather than directly, used in many countries around the world, not including the U.S.



System of airline ticketing in which an electronic record is kept within the reservation system and no traditional paper ticket is issued.



Global Distribution System


Computer-based system allowing travel agents to reserve and book air, car rental, hotel and other travel services. Commonly used GDSs include Abacus, Amadeus, Galileo, Sabre, and Worldspan.



International Air Transport Association


Association aimed at promoting safe, regular and economical air transport and providing a means for collaboration among international air transport companies.



Interline e-ticket

An interline agreement (see below) between airlines that allow e-ticketing on each other's flights.


Interline agreement

Agreement between airlines permitting travel service cooperation in areas such as baggage transfer services, guaranteed connection times and through fares.


Interline fare

An airfare that includes segments of travel booked on multiple carriers who have interline agreements in place.


Through fare

A fare to a destination reached by traveling through one or more intermediate points.