Ospreys Email Frequently Asked Questions
What is Ospreys Email?
The University of North Florida has partnered with Microsoft to provide students with an "E-mail for Life" address (N number@ospreys.unf.edu), 10 GB storage for e-mail, 25 GB storage for files, and online Microsoft Office Web Applications (Word, Excel, PowerPoint, and One Note)
Why did we move to Ospreys E-mail instead of keeping the old system?
The old system is just that; old. Moving to a new system will provide students with many features not possible in the old system – such as having a large mailbox storage limit, large file storage space that is easy to access, and the ability to create Microsoft Word, Excel, PowerPoint, and One Note files without having to buy the software. Students will get to keep their UNF e-mail address for life. Additionally, we saved the University $150,000 in hardware costs plus licensing costs for servers, anti-spam, and anti-virus solutions.
Do faculty and staff use Ospreys Email?
No, faculty and staff use an enterprise solution for email called Exchange that is owned and managed by the University.
What is my new e-mail login ID?
Your ID will be your UNF ID (N Number) followed by @ospreys.unf.edu
Example: n01234567@ospreys.unf.edu
What is my password?
There is a separate password associated with your Ospreys E-mail account, however, if you access it though myWings, you do not need to enter it. If you access Ospreys E-mail using a smartphone or at http://outlook.com, you will need to choose/know your Ospreys E-mail password. The password you choose for Ospreys E-mail should be different than your myWings password. If you need to select a password for your Ospreys E-mail account, go to http://outlook.com and click on "Can't Access Your Account".
How do I reset my Ospreys E-mail password if I forget it?
You can reset your e-mail password in myWings. Under the Home tab in myWings, click the “Manage Ospreys E-mail Account” link in the Manage myUNFID channel.
What if I already forward my UNF email to another account (such as Gmail or Hotmail)?
We will automatically populate your new Ospreys E-mail account with your forwarding address, if you have one. Your email will continue to forward without you having to do anything. If you want to take advantage of the new features Ospreys E-mail provides and turn off forwarding, follow the easy directions at this page.
How do I find my forwarding address in my Ospreys E-mail account?
Your forwarding address, if you have one, will be listed in “Connected Accounts”. This can be found by clicking on “Options”.
Can I keep my Ospreys E-mail address when I leave UNF?
Yes, you will be able to keep your e-mail address (in the format of N-number@ospreys.unf.edu) for life. If you ever need to reset the password after you leave UNF, you can do so using myWings.
What is the SkyDrive and how do I access it?
SkyDrive is a place to store files online. Login to your Ospreys E-mail account and look at the top banner area for “SkyDrive”.
Will the SkyDrive replace the H:Drive (Web Drive)?
Since the SkyDrive is much easier to use and students have a lot more space, it is the preferred location for file storage. The H: Drive will be decommissioned at some point in the future.
What if I am both a student and an employee at UNF?
If you have dual roles, you will have two mailboxes. One is n01234567@ospreys.unf.edu (student mailbox) and the other is n01234567@unf.edu (employee mailbox). When your Ospreys E-mail account is activated, it will be set to automatically forward to your employee mailbox (N#@unf.edu). You can change this if you want (In your Ospreys E-mail account, go to "Options" in the top right corner, select "See all Options", click on "Account", and select "Forward your e-mail". Make your change under "Forwarding".) Read more.
What applications are available and how do I access them?
You will be able to create Microsoft Office documents such as Word, Excel, PowerPoint, and One Note. After logging into your Ospreys E-mail account. Click on your SkyDrive space. Look at the top for icons that when clicked create a Word, Excel, PowerPoint, or One Note file.
How much storage space is available?
Mailboxes will have a 10 GB limit. For file storage, by default, new users (beginning April 2012) will have 7GB of free storage. Students who had an Ospreys Email accounts prior to April 2012, can click here to keep the 25GB they originally received.
What size files can I send and receive?
Student can send a file with up to a 20 MB attachment and receive an e-mail with an attachment up to 20 MB
Can I read my Ospreys E-mail on my smart phone?
Yes, you can read your e-mail on any Windows Mobile phone or a mobile phone that supports Exchange ActiveSync (including iPhone/iPad and Android based devices). Click here for set up instructions.
When I leave UNF, do I get to keep my Ospreys Email address?
Yes, once you are a student at UNF, you will retain your Ospreys E-mail account for life.
How does the new email system work for newly admitted students?
Beginning Nov. 1, 2011 all newly admitted students will have Ospreys E-mail accounts.
How do I migrate my email from my unf.edu account to my ospreys.unf.edu account?
You can migrate your e-mail by "connecting" your old account with your Ospreys account. You will only need to do this once and you will have until June 2012 to access your old account in order to migrate your mail. These instructions show you how to do it
Do I have a Friendly E-mail Address?
Students will retain their friendly e-mail address until they graduate—just like they currently do. If a student had a friendly e-mail alias in place prior to moving to the new email system, it is still in place. If a student did not have a friendly email alias before the switch to Ospreys Email, they will not have a friendly email alias. N Number@ospreys.unf.edu will remain for life, and will be the format for all e-mail addresses of students admitted Nov. 1, 2011 and after. Due to the large number of accounts that need to be maintained over the years, this format provides the greatest flexibility for current, as well as future, Ospreys.
Why does Ospreys E-mail not open if I am Using Safari (web browser)?
The popup blocker in Safari can make the Ospreys E-mail link not open. Disabling the popup blocker will fix this issue.
Will Ospreys E-mail change anything in Blackboard?
No, nothing will change in how students or faculty use Blackboard.
Is there a spam filter?
Yes, there is a spam filter.
Are "Ospreys E-mail for Life" and "E-mail for Life@alumni.unf.edu" the same?
No, "E-mail for Life@alumni.unf.edu" is for only UNF alumni and is managed by the Alumni Association. "Ospreys E-mail for Life" is for any student who is or once was admitted to UNF. In the future, these two "systems" may be combined.
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