Who do I contact if I need my phone or phone line moved?"
You will need to submit an ITSR - Information Technology Services Request.
I'm having trouble with my phone line - who do I contact?
The ITS Help Desk needs to be contacted. You may submit a trouble ticket at help.unf.ed or contact them by phone Their phone number (if you can find another working phone) is 620-HELP (4357) or e-mail them at firstname.lastname@example.org
Where may I find a campus phone directory?
There is a campus directory at http://www.unf.edu/phonedir. This site provides both a public ( is available to anyone on the internet and only list department numbers for individuals) and internal directory, which lists an employee’s direct extension.
Who do I contact to update the name on my phone or in the phone directory?
If you need to change
your name or location you will
need to submit an ITSR - Information Technology Services Request
can be done at help.unf.edu or contact the help desk by phone (904) 620-4357 or e-mail
If there is a problem with your title or department listing you will need to contact HR as this information is updated depending on the information they have on file.
Who do I contact with phone billing questions?
Billing questions or concerns should be directed to
Marci Smith at (904) 620-2825 or e-mail
How do I make an emergency call?
Listen for dial tone.
The 911 call will be routed to University Police Department (UPD). UPD will see, on their dispatch telephones, the building and room number from which the call is being made.
How do I make a local call?
Dial 9 + the local 7-digit number.
How do I make a long distance call?
Your telephone must be classified as capable of making long-distance calls.
Dial 9 + 1 + the 10-digit number.
How do I make an international call?
Your telephone must be classified as capable of making International calls.
Dial 9 + 011 + the country code, city code, and number.
Can I call toll-free numbers?
Yes. Listen for dial tone.Dial 9 + 1 + (800 or 877 or 866) + 7-digit number.
Can I make calling card calls?
Yes. Listen for dial tone.
Dial 9 + 1 + 800 + 7-digit number.
Enter your access code.
Can I make operator assisted calls?
Dial 9 + 00.
Operator-assisted calls will incur a charge.
Can I make 411 and (area code) + 555-1212 information request calls?
Dial 9 + 411 or 9 + (area code) + 5551212.
Information request calls will incur a charge.
How do I access voice mail from my phone?
Press “messages” key.
Enter 4-digit phone number, press “#” key.
Enter password, press “#” key.
How do I access voice mail from any other phone on campus?
How do I access phone mail from any off-campus local phone?
Dial 620-3900. Preface with area code if long-distance.
How do I listen to my messages?
Enter voice mail system as explained above.
Press 2 (or press “play” LCD screen button) to listen to messages.
Press 4 to skip to prior message.
Press 6 to skip to next message.
Press 76 to delete message.
Refer to “CallPilot Unified Messaging Quick Reference Card”.
How do I change my greeting?
Press 821 to record greeting for off-campus calls.
Press 822 to record greeting for on-campus calls.
Press 823 to record temporary greeting.
Press 829 to record personal verification.
Press 76 to delete a greeting.
Refer to "CallPilot Unified Messaging Quick Reference Card”.
How do I change my password?
Enter current password, press “#”.
Enter new password, press “#”.
Re-enter new password, press “#”.
How do I send a caller to someone’s voice mail box?
Enter the phone number of person for whom message is to be recorded, press “#”.
Record message, hang up.
How do I delete voicemail?
How do I set a Temporary Voice Mail Greeting?
When you are out of the office, a temporary voice mail greeting is a helpful tool to inform callers of when you expect to be back in the office. This option enables you to set an expiration date and avoid re-recording your internal and external greetings after you return.
To create a temporary voice mail greeting, login to your voice mail system using your extension number and password. Then...
To access your voicemail, press the "Message" button on your office phone or from off campus, dial (904) 620-3900 If you have questions or need your voice mail password reset, please contact the ITS Help Desk at extension 4357 (HELP).
Quick Reference Card
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