Enrollment Services Annual Report   

Significant Activities in the Division during 2006-2007  

Strategic and focused community outreach

Enrollment Services continues to strive to recruit and enroll a diverse and talented student body each semester. To that end, notable activities have recently taken place.

The Jacksonville Commitment Program was founded in the summer 2007 and is, therefore, the newest area within Enrollment Services. Still in its infancy, the JCP has made significant strides in a very short time.

  • The Jacksonville Commitment Program Steering Committee articulated a shared goal of creating and sustaining a �college-going� culture for the city of Jacksonville. While in the process of securing support from various entities in the community including the City of Jacksonville , Duval County Public Schools , Florida Community College at Jacksonville , Edward Waters College , and Jacksonville University , a Director has been hired.
  • The Steering Committee is currently defining a two-phase approach to seeing the initial goal realized over the course of the next two years.

The Office of Admissions & Events is primarily responsible for recruiting new students to the University, and in that capacity, the office continues to excel in attracting a talented and diverse student body to the University.

  • Compared to the previous year, the fall 2007 FTIC academic profile increased with regard to both GPA and SAT averages. The most academically talented freshman class in the history of UNF, the FTIC GPA increased from 3.58 to 3.61 while the SAT average increased from 1166.08 to 1177.20. 
  • Since September 1 st , the recruitment staff of Admissions has covered more than 26,000 miles, participated in more than 90 college fairs, and made more than 271 high school visits.

Continuous improvements to matriculated student services

While all facets of Enrollment Services are geared to serving students at UNF, two units are directly focused on serving matriculated students, the Academic Center for Excellence and the One-Stop Student Services Center.

For many years, the Academic Center for Excellence  (ACE) has been at the forefront of academic advising efforts at the University. Staff members in ACE continue to be forward-thinking and dedicated to providing the academic support needed by lower-level students.

  • ACE has transitioned to the electronic degree evaluation in addition to developing the Advising Syllabus and Advising Guide.  Advisors use these tools in concert to ensure the delivery of accurate and timely information for students.
  • ACE developmental advisors increased the meeting frequency with beginning freshmen students identified as �at-risk� from monthly to weekly.  Advisors work with students to develop successful study habits, time management tips and strategies for keeping up with the expected workload.  Advisors also serve their students as a resource on campus that provides them with additional support while challenging and motivating them to achieve their personal and academic goals.

The first phase of the One-Stop Student Services Center opened in January 2006, and as of summer 2007 the operation has entered a second phase.

  • The expansion of the lobby and the implementation of new technologies allowed a revised and improved business practice.  This was complete in July 2007.
  • In August 2007 walk-in traffic began to be tracked.  The data confirmed anecdotal evidence regarding the volume of students being served in the One-Stop and also provided a means by which student issues can be tracked.
  • In October 2007 a new student traffic flow was instituted.  This new model provides students with the opportunity to meet with an Enrollment Services Counselor in an office setting, which enhances the students' experiences and provides a more confidential setting in which sensitive topics can be discussed freely.

Effective and productive internal support and indirect student support

In addition to the visible support Enrollment Services offers students and the campus community, the departments of Enrollment Services Technology & Training and Enrollment Services Compliance provide critical support, training, and oversight to the direct service departments.

Enrollment Services Technology & Training was established to be a frontline technical resource for Enrollment Services departments. In this capacity, the unit continues to serve a critical function in the continuing SCT-Banner implementation and training.

  • Enrollment Services Technology and Training invested over 2,800 hours in testing and training for the migration from Banner 6.4 to Banner 7.3.  The transition was seamless and transparent to the end user.
  • Staff members established, tested and successfully implemented the electronic transfer course articulation process.
  • Staff members established an Enrollment Services testing and training database which details over 400 step-by-step processes and contains comprehensive Banner systems upgrade plan.
  • Enrollment Services Technology and Training worked with the University ITS department to restore and enhance many of the online student services that were lost in the transition from NERCICS and Osprey Online to Banner.

Enrollment Services Processing is the �behind the scenes� office that provides accurate and timely processing of all financial aid, records and registration and admission paperwork for UNF students.

  • UNF continues to attract increasing numbers of high caliber academic students as indicated by the growing number of Bright Futures recipients on campus in 2006-07. The 5,816 UNF students who were awarded $12,698,208.93 in Bright Futures Scholarship dollars last year represent an increase of 525 students who received $1,399,721.88 more that the previous year's recipients.

Enrollment Services Compliance se rves the important role of ensuring that staff members are performing their duties within University, State, and Federal parameters. This oversight is critical, especially with regard to monitoring financial aid and athletic aid programs.

  • Staff members monitored and tracked 264 student athletes' financial aid totaling $2,131,670.  This total encompassed athletic, institutional. Federal, private and state funding.  The $2,131,670 included $1,225,453 of countable athletic aid.