Strategic Plan  

Welcome to the website for the Office of the University’s Chief Information Officer or CIO. The CIO, with input and guidance from a variety of university committees and constituencies, sets the overall direction for information technology through strategic planning and evaluation.  He provides leadership, planning and management for all areas of information technology strategy, development, and implementation. He oversees the centralized Information Technology Services (ITS) organization.

Vision

Information Technology Services will help the University of North Florida gain a competitive advantage by being a trusted, proactive, and respected partner with a deep understanding of how technology can advance the University.

Mission

Information Technology Services facilitates learning, teaching, research, administration, and community at the University of North Florida. We work enthusiastically to understand, balance, and enable the information, technology, and support services needs for today and tomorrow. 

Core Themes

 

Enable Competitive Advantage

  • Deliver solutions to problems
  • Enhance UNF operations
  • Apply our expertise to further the University’s vision and mission
  • Balance innovation, service, and cost
  • Attract and retain exceptional technology personnel

Support Informed Decision Making

  • Supply the information that decision makers need
  • Design and maintain the infrastructure, tools, and support for reporting and analysis
  • Manage centralized university reporting services

Keep the Lights On

  • Plan and maintain well-run technology services
  • Deliver customer focused and responsive support
  • Provide efficient and effective technology infrastructure and resources

Safeguard UNF’s Information and Technology Assets

  • Protect all university data from unauthorized access
  • Support campus security
  • Secure university technology investments
 

Guiding Principles



Make Things Better: We are responsive to user needs, responsible in our recommendations, agile in delivery, and innovative in solutions.  

Collaboration:  We establish common ground and common goals with our partners both inside and outside the University.

Stewardship: We use technology effectively and ethically, taking time to understand the needs and goals of users, and their larger context, prior to offering solutions.

Transparency: We develop clarity around joint decision-making authority and how we work within the University. When we need to “say no” or recommend alternative solutions, our community will understand and appreciate the process.

Communication: We actively pursue timely two-way dialog to enable better decision making and “agreement” on realistic expectations.

Trust: We build trust over time through consistent, thoughtful actions and by treating everyone with civility and respect.

Expertise: We recognize and value professional skills and encourage professional development.