Help Desk Mission:
The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.
Location:
The ITS Help Desk is located on the second floor of the Mathews Computer Science Building. Enter through the Mathews Computer Lab in Building 15, Room 2102.
Help Desk Support:
The ITS Help Desk takes phone calls, e-mails, and walk-ins from students, staff, and faculty.
For staff or faculty, the ITS Help Desk staff will either visit their office to provide assistance or escalate the problem to the appropriate C-Tech or D-Tech.
Specifically, ITS Help Desk Technical Assistants are trained to help users on campus with problems concerning:
- Classroom technology and audio visual services
- Network connectivity
- "Up-and-running" support of campus software applications and operating systems
- University-owned Dell computer hardware and peripherals
- Password resets
- Remote access
- If the ITS Help Desk is unable to fix the problem directly, they will consult with colleagues within Information Technology Services and return with the correct repairs or a referral to the appropriate support personnel.
- In addition to trouble shooting, their responsibilities include setting up faculty and administration network clients.
Currently, software support only includes "Up-and-Running" support on application software. Please visit the Center for Professional Development and Training page for more information about software training.
