Help Desk




The ITS Help Desk has moved to the Thomas G. Carpenter Library. The ITS Help Desk will now be in a centralized location on campus so students will have easier access to all the services they offer.

Help Desk Mission:

The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.

Help Desk Support:

The ITS Help Desk takes phone calls, e-mails, and walk-ins from students, staff, and faculty.


For staff or faculty, the ITS Help Desk staff will either visit their office to provide assistance or escalate the problem to the appropriate C-Tech or D-Tech.


Specifically, ITS Help Desk Technical Assistants are trained to help users on campus with problems concerning:

  • Classroom technology and audio visual services
  • Network connectivity
  • "Up-and-running" support of campus software applications and operating systems
  • University-owned Dell computer hardware and peripherals
  • Password resets
  • Remote access
  • If the ITS Help Desk is unable to fix the problem directly, they will consult with colleagues within Information Technology Services and return with the correct repairs or a referral to the appropriate support personnel.
  • In addition to trouble shooting, their responsibilities include setting up faculty and administration network clients.


Currently, software support only includes "Up-and-Running" support on application software. Please visit the Center for Professional Development and Training page for more information about software training. 



(904) 620-HELP

Thomas G. Carpenter Library
View Campus Map



Hours of Operation

Fall & Spring Terms

Monday - Thursday:

7:00 a.m. - 10:00 p.m.

Help by phone begins at 8 a.m. 


7:00 a.m. - 8:00 p.m.
Help by phone begins at 8 a.m.


9:00 a.m. - 5:00 p.m.

Noon - 10:00 p.m.

Summer Term

Monday - Thursday:
7:00 a.m. - 10:00 p.m.
Help by phone begins at 8 a.m.

7:00 a.m. - 5:00 p.m.
Help by phone begins at 8 a.m.


10:00 a.m. - 6:00 p.m.


1:00 p.m. - 10:00 p.m.

Intersession Hours  

Monday - Friday:
8:00 a.m. - 5:00 p.m.

Saturday: Closed