Help Desk



Help Desk Mission:

The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.


The ITS Help Desk is located on the second floor of the Mathews Computer Science Building. Enter through the Mathews Computer Lab in Building 15, Room 2102.

Help Desk Support:

The ITS Help Desk takes phone calls, e-mails, and walk-ins from students, staff, and faculty.


For staff or faculty, the ITS Help Desk staff will either visit their office to provide assistance or escalate the problem to the appropriate C-Tech or D-Tech.


Specifically, ITS Help Desk Technical Assistants are trained to help users on campus with problems concerning:

  • Classroom technology and audio visual services
  • Network connectivity
  • "Up-and-running" support of campus software applications and operating systems
  • University-owned Dell computer hardware and peripherals
  • Password resets
  • Remote access
  • If the ITS Help Desk is unable to fix the problem directly, they will consult with colleagues within Information Technology Services and return with the correct repairs or a referral to the appropriate support personnel.
  • In addition to trouble shooting, their responsibilities include setting up faculty and administration network clients.


Currently, software support only includes "Up-and-Running" support on application software. Please visit the Center for Professional Development and Training page for more information about software training. 



(904) 620-HELP

Building 15, Room 2102
View Campus Map



Hours of Operation

Fall & Spring Terms

Monday - Thursday:
     8:00 a.m. - 10:00 p.m.

     8:00 a.m. - 8:00 p.m.

     9:00 a.m. - 5:00 p.m.

Sunday:     Noon - 10:00 p.m.

Summer Term

Monday - Friday:
     8:00 a.m. - 8:00 p.m.

     9:00 a.m. - 5:00 p.m.

Sunday:     Noon - 6:00 p.m.

Reduced Hours  

Monday - Friday:
     8:00 a.m. - 5:00 p.m.

Saturday: Closed

Sunday: Closed